Just Saying! – You’re The Threat

Nothing has changed when it comes to security threats. More and more devices are getting infected with some kind of malicious software. Whether it’s being downloaded from an email link you clicked on or installing a program or careless internet surfing. Like I said nothing has changed when it comes to end users using their devices. Hackers, or whatever you want to call them know this. And they will continue to take advantage of this. This means they will continue to find new ways to screw up your computer, steal your data and take your life (Identity theft).

So what can you do about? Everything. The question is not what can you do about it but when will you try to do something about it. This is something that is old news but everyone continues the same irresponsible path then expects someone else to fix it.

Don’t get me wrong, more business for me. But I like to approach the issue before it happens. I like to educate you more than fix the issue. I like to approach it to where it lessens the possibility of it happening.

The twisted thing is, no matter how effective you try to protect your computer systems; it’s never going to be 100%. But if you do nothing than you have 100% chance of something going to happen because of the lack of protection you have, clicking on unfamiliar links in your email, downloading free software you haven’t researched about, careless internet browsing.

What’s important to you? Is losing your identity important to you? Is losing your priceless family photos important to you? Or what about losing your projects you spent X amount of time working on. Are you willing to take that step in protecting your data? How much is it worth to you?




Me, Myself and I

I can tell you I do pretty well for myself. I hardly if ever experience anything of what most of my customers call me about. This is going to kill you even more. I don’t have anything on my computer. Now my production computers of course they have pertinent data systems I used for my business that holds important customer files. I do have other computers that I use for my personal interest.

Why? Great question! I will admit I was curious to see if I had the experience my customers had. So I go without thinking about it and just do what I do as an end user.

Disclaimer: I am a technician, so there is the advantage there. But we are also end users at the end of the day.

Every once and awhile I will use the same tools and scan and clean my computer. I get the typical normal things that will appear but that’s mostly just trash from utilization. But nothing as malicious as so many people get on a daily basis.

How are you supposed to know all this if you are not a technical savvy person? This goes back to the question of how much is protecting your data worth it to you. Do you want to invest time to learn how to protect yourself? Or are you willing to pay for the convenience of someone doing the work for you?

And with the New Year coming in, and the following years approaching the threats are not going to stop but possibly increase because they are being allowed to continue by you.

Let’s stop, think and rethink about what you are doing now and begin to do something different for 2017. It’s as simple as learning how to protect yourself better whether you do it yourself or find someone to do it for.

For 2017, I have already begun to redesign solutions for being proactive in my services even in house not just for our customers. Let’s all strive to a safer computer experience for the New Year.

Layered Management Systems Are the New Anti

Just having something installed on your computer is not enough. Like I said above, nothing is 100%, but you have a solid chance of lessening the exposure to many of the trendy threats you hear in the news or from your friends.

You must have more than one layer of protection which includes having an anti-virus program, a malware program and a cleaner for a supplement to those. The next thing is applying a proactive layer that monitors and manages your systems and can discover the potential threat. This will allow you or the tech to make a decision if something needs to be done from the details reported in the health alert.

You can’t do nothing and you certainly just can’t have one layer and expect that to pull you through. It’s up to you to decide. Just give it a second thought.

Good Luck and Happy New Year!

Don’t steal my information

Today, many people rely on a computer to do to do their homework, office work and to store very important information. It is important for the information on the computer to be stored and kept safe.  It is extremely important for people to take the right measures to secure their information. This is protecting their data from data loss, misuse and abuse.  Now for example, is crucial for businesses to keep information

Now home users also need to take the means to make sure that their credit card information is secure when they make purchases online.

A Computer Security risk is any action that could cause loss of information.  Or even damage to a computer.

A cybercrime is known as illegal acts based on the internet and is one of the FBI’s top priorities. There are several distinct categories for people that cause cybercrimes, and they are refereed as hacker, cracker, cyberterrorist, cyber extortionist, unethical employee, script kiddie and corporate spy. The term hacker was actually known as a good word but now it has a very negative view. A hacker is defined as someone who accesses a computer or computer network unlawfully.

You have to know that is important to take precautions to protect you and your products from information that these days. It’s get any easier and easier for people to share digital products.




Information that is a type of computer security risk which is stealing in person’s personal or confidential information. In both, business or home users are both at risk of information theft.  One example is someone stealing credit cards so they can they can make unauthorized purchases on another person’s account. Now if the information is transmitted over the network then it has a very high chance for the malicious users to intercept the information. That means every computer and that path of your data can see what you send.

There are a lot of ways to secure your data.  But the most important thing is to practice cautious Internet surfing. Know the online stores you are purchasing from. Keeping your computer clean and ensure you have no kind of malicious software installed will also prevent others from gathering your private information by recording your keystrokes.

Always get your computer checked by an expert. Be very careful of who you choose to fix your computer. Remember you have private information in there and well that’s one way of people getting your information. I myself, am very thankful to have the skills to fix my own computer and just want you all to be careful who you choose.

Well that’s my word for now.

Internet Security

Years of not only being a computer technician, but simply an end user like all of you. I use the computer just as many of you all do. For entertainment, and work. I also expect my computer to work with no problems, but honestly that is not always the case. There is always going to be something. For example everyone’s biggest issue is getting a virus or some crappy malware infection.

I work on so many computers that get infected its crazy. And I don’t understand sometimes. I will tell you now, more than usual all my computers don’t have a antivirus on them. Why? Well I am just that bad-ass. Just kidding. Seriously, I like to experiment and see what happens. Of course, I have my own set of precautions when protecting my private information. But as the years past I have discovered I don’t run into nothing near what every single one of my customers get on theirs even when I do have Anti-Virus installed, which I like to suggest the one I have been using for years and still to this day it has never disappointment me. I could use something else but I know this program and why change if its always worked for me.

So why does everyone else that has no protection or does; still get infected? HAHA!! What a beautiful question. Let’s see.

  1. No layered approach.
  2. No resident AV on their machine
  3. No Safe and cautious internet surfing
  4. People are a trigger clicker
  5. What’s up with the toolbars
  6. Do google too much!
  7. Um. . . peer to peer file sharing or other kinds of ways you get computer contraband
  8. Getting tricked (all bad)
  9. No one pays any attention to anything.
  10. Never Update

Now the list above may in some ways be harsh to some people but its the TRUTH. I read, see, and experience this day in and day out with family, friends and customers. And admittedly, myself too but I can laugh at myself and quickly fix it.




No Layered Approach and/or Resident Antivirus

If you risk not having anything installed, you can and will get infected. Now, here is the twisted part. Even if you have protection, YOU ARE NOT 100% PROTECTED! I can’t stressed this enough. You need at least another possible supplement to protect against viruses and malware.

Along with having protection, you must perform safe and cautious browsing. You can’t just depend on your antivirus programs of which you pay for to do the job. You as an end user has a responsibility too. Pay a little more attention to what you are searching on, some websites or programs like to trick you. Many of you are just a huge trigger clicker. And they know this.

Now usually most programs, if paid for provide web security where it will alert you or have it to where it will have symbols to show its a good site, but again not always 100%. However it helps. Now emails are different, you just have to know when to NOT CLICK. Usually this means if you don’t know this person or have not requested information from them or if the email address looks like its from outer space, then delete the message. It will only do harm.

I would also suggest not to download toolbars or  install with any FREE programs you get.

I want to share something with you. I love Google. I am in LOVE WITH GOOGLE. I GooooooooGle everything. But when Googling, you have to pay attention when you are looking up issues or errors that you get on your computer. Its good you are researching to fix it but here is the thing. Many websites will provide you solutions that will or can get you into more trouble. Have you installing a program of theirs for a fee to fix your issue. But it never works. Well it works but not in the way you intended it. They just got paid.

Sometimes, you necessarily don’t have to go looking for a program to fix your computer. They just show up telling you “YOUR COMPUTER IS INFECTED WITH 927 viruses”, “Please contact PC Support a partner of Microsoft to fix your computer.” They have a listed number, you call, you let them remote in and then they say they see the problem, we can fix it for $119. How would you like to pay for that?”. And then you are quickly ready to pay them to fix nothing. It was nothing wrong with your computer but that program. Now you are out of $119.

A word, Microsoft does not do this or is partnered with anyone that does this. Don’t trust these calls or programs. Stop, think and rethink. And Be cautious.

Downloading Things

We all like free and that’s ok. But getting free stuff is not always the good business. Peer to peer file sharing or torrenting can open up a world of trouble for your computer and well of course getting into trouble with the law.

Never Updating your computer

We all get annoyed when the updates appear. My blood boils. But I do it. I allow the updates to go through. One reason only. Security. Everyday there is an operating system exploit or software exploit. If that is not patched, then you have a window open for so many things to just climb right in and rob you, take your most prized information and junk your computer. Just trash it.

One last word, think of your computer like a baby, you must take it to get checked. Daily you have to ensure it’s cleaned and  healthy. If not so many things can make it sick.

I really hope this helped many of you. I see it every day. Be careful especially now the holidays are here. Scams are lurking for the most gullible users.

Happy Holidays!!

Merry Christmas

Merry-Christmas

Red Agent Solutions would like to thank every one of  my customers and clients for your much appreciated business and support.

We will like to wish everyone a Merry Christmas and Happy Holidays.

Enjoy season with your family and remember we are here when need some assistance on those new computers! ENJOY!




Spilled Liquid on Laptop

spilledonlaptop



Spilling any kind of liquid on your laptop is not the best feeling in the world. I know. Your heart falls right out of your chest. You just fried your computer and you need your data from it. It’s not the end of the world. You can at least get your data from that computer, at least most of it. I even had a laptop where I dropped it down the stairs. Don’t ask but it worked for awhile but eventually it died.

So I took the task and recovered my data from it. I mean this was my first laptop and it was what I used for college. My second year attending ITT Technical Institute located in Warrensville Hts, Ohio when it was first opened. So I collected a lot of work on that thing and well never thought about a backup back then either. There was some very important projects on it and I had no choice but to figure out a way to get my data out of it and onto a new machine.

Just take it from me, its not a lost cause yet. Don’t give up on your computer, if you cannot do it yourself, find someone to get the data. Ensure you find someone you trust because not everyone will respect your privacy when they have access to your computer. So DO NOT get Mooky from the corner or the Man in Van Pizza Tech guy and expect professional work. This job is not free nor cheap but we can recover for an afford rate than huge box office companies.

How Customers Get Infected

I am always asked “how can I get infected?” or “why am I getting infected when I bought antivirus?” I usually pause and smile before I answer. It’s not enough to just have a program for virus. You still have to watch what you are doing and always this thing called the layered approached. You have to be mindful when opening your email, you always have to ensure not only your operating system is updated, but all the 3rd party programs are updated as well. This keeps software patched from many outdated programs from being exploited and leaving you vulnerable. Your habits when you browse is just as bad, which in most cases you can’t always know what sites are bad or have been exploited but having your computer layered with the best protection can help.

Nothing is 100%. You will never be 100% secured. But you can be 98% protected and watch what you do and ensure you adopt habits that will check to ensure everything is up to date.

The best thing to do is if you can’t do it yourself find someone who can, think of your computer as a child or baby, they must get checked up or they will get sick. You must take your PC in to get checked and/or keep them from things that will make them sick.